I have a question about the product.
Visit our home page and scroll down to the Frequently asked questions section. Most answers to questions about our product are there.
What are your product shipping times?
As our suppliers are overseas and demand is much higher than our production capacity, standard delivery takes between 7 and 15 days.
I would like to cancel or change my order. How do I do that?
Email your request to contact@acoselife.com with your first and last name. You have 24 hours after placing your order to cancel or change it.
Do you ship everywhere?
This store is intended for customers in Australia.
I cannot pay for my order. What should I do?
Email contact@acoselife.com and explain the problem in as much detail as possible. A team member will contact you within 24 hours.
Where do you ship your product from?
Orders for this store are shipped from our international warehouse in China.
Do you provide product tracking information?
Yes. Wait 3 days after your order, then request it by email at contact@acoselife.com.
Some items are missing from my order. What is happening?
Our products are shipped separately depending on your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of your order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply email a photo of the damaged item to contact@acoselife.com and we will send a similar replacement item as quickly as possible.
Where are you based?
Acose is based in Martinique, France.
I have still not received my order. Why is it taking so long?
We apologise for the delay. Shipping sometimes takes longer than expected because of customs clearance. You can track your order and see where it is at any time. If you still need help tracking your parcel or have questions, email contact@acoselife.com.
Do you have a refund policy?
We do our best to resolve any issues our customers may experience. For more information about returns, refunds and your Australian consumer guarantees, read our refund policy.