Refund policy

Returns

Our returns policy lasts 30 days from delivery. To request a return, contact contact@acoselife.com. For change-of-mind returns, the customer pays return shipping costs.

Refund requests

Contact us if your parcel has not arrived, has been lost, has remained at the same tracking point for 4 weeks, has no tracking updates, is damaged, or if you need to change your order. Please send a photo of visible damage within 3 days of delivery where possible; this request does not limit your statutory rights.

After reviewing your request, we will email you to confirm the outcome. Approved refunds are issued to the original payment method. Your card issuer or bank may need additional processing time.

Late or missing refunds

Check your bank account, contact your card issuer and then your bank. If the refund is still missing, email contact@acoselife.com.

Exchanges

We replace defective or damaged items. Email photos and your order details to contact@acoselife.com so we can arrange the appropriate remedy. Do not send a product back until you have contacted us for instructions.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you may choose a refund or replacement and may be entitled to compensation for other reasonably foreseeable loss or damage. For other failures, you are entitled to an appropriate remedy within a reasonable time.

These rights apply to sale items as well as full-price items and are not limited by our 30-day change-of-mind policy, a 3-day reporting request, or a requirement to pay return postage. For goods that fail a consumer guarantee, we cover reasonable return costs where required by law.